1. Home
  2. Vol 21, No 1 (2017)
  3. Ball Anne

Satisfaction Determinants of Women during Childbirth in Health Facilities in Senegal: Literature Review

Thierno S. Ball Anne(1), Massamba Diouf(2), Ibrahima Seck(3), Anta T. Dia(4),


(1) IntraHealth International, Bureau Sénégal; Service de Santé Publique/Institut de Santé Et de Développement / Faculté de Médecine, de Pharmacie et d‘Odontologie / Université Cheikh Anta Diop de Dakar
(2) Département Odontologie/Faculté de Médecine, de Pharmacie et d‘Odontologie / Université Cheikh Anta Diop de Dakar
(3) Service de Santé Publique/Institut de Santé Et de Développement / Faculté de Médecine, de Pharmacie et d‘Odontologie / Université Cheikh Anta Diop de Dakar
(4) Service de Santé Publique/Institut de Santé Et de Développement / Faculté de Médecine, de Pharmacie et d‘Odontologie / Université Cheikh Anta Diop de Dakar
Corresponding Author

Abstract


This article presents the results of the literature review performed on the main conceptual models used in the measurement of the satisfaction of women during childbirth in health facilities and the main determinants of their satisfaction. The review focused on PubMed, Google scholar and Public Health data. Several conceptual models for measuring satisfaction were found through the literature. It is clear from this review that a multitude of determinants are associated with women's satisfaction such as health care provider‘s attitude, the environment as well as the socio-demographic, economic and even psychological characteristics of the patient herself. These results were used to develop a conceptual framework for measuring the satisfaction of women who gave birth in Senegal health facilities. (Afr J Reprod Health 2017; 21[1]: 93-98).

References


World Health Organisation. World Health Statistics.

Geneva, 2012. 26 p

Tracking progress in maternal and child survival. The

report. New York, UNICEF, 2007.

Ministry of Health and Medical Prevention, National

Statistics and Demography Agency. Demographic and Health Survey (DHS-MICS), Dakar 2010-2011. 140 p.

Ndiaye P, Dia A T, Diédhiou A, Dièye E, Dione D A.

Sociocultural determinants of the delay of the 1st prenatal consultation in a health district in Senegal. CAIRN.INFO 2005; 4(17): 535p

Gabrysch S, Campbell O MR. Still too far to walk:

Literature review of the determinants of delivery service use. BMC Pregnancy and Childbirth 2009; 9(34) :14p

Linder-Pelz S. Towards a theory of patient satisfaction.

Social Science and Medicine. (1982) p577-579. Client satisfaction and measurement, available on: http://www.digital-institute.org, accessed September 22, 2014

Client satisfaction and measurement, available on:

http://www.digital-institute.org, accessed September 22, 2014

Vanhamme J. Consumer satisfaction specific to a

transaction: definition, history, measures and

modes. Catholic University of Louvain; 7, 8, 20 p.

Ware J, Davies-Avery A. & Stewart A.L. The

measurement and meaning of patient satisfaction: a review of recent literature. Health and Medical Care Services Review; (1978), 1(1): 1-15p.

Chauvin, J. Maternal satisfaction and mode of delivery.

Thesis Paris-Decartes University, 2010, 6p

Shepens F, Dumont A, Riethmuller D, Schaal J-P, and

Ramanah R. Final Report on the Immediate Postpartum Obstetric Care Study (SSOPPI). PHRC, 2009: Paris, France. p. 27.

Ramanah R, Dumont A, Schepens F, Traore G, Gaye A,

Schaal JP, Riethmuller D et Rude N. Satisfaction of obstetric care: Development and validation of a quality scale of care, Gynecology, Obstetrics and Fertility. Elsevier Masson, p.477.

Philibert A, Ridde V, Bado A, Fournier P. No effect of

user fee exemption on perceived quality of delivery care in Burkina Faso: a case-control study. BMC Health Services Research, 2013

Morin, D. Results of the validation phase of the

Questionnaire Version-I, Project SIDA 3, (2003), Volet 6000 ; 1p.

Bowers M.R, Swan J & Koehler W.F. What attributes

determine quality and satisfaction with health care delivery? Health Care Management Review; (1994), 19(4): 49-55p

Mendoza Aldana J, Piechulek H et Al-Sabir A. Patient

satisfaction and quality of care in rural Bangladesh, Bulletin of the World Health Organization, (2001), 79 (6) : 512-517p.

Diouf M, Cissé D, Lo CMM, Faye D et Traoré R.

Evaluation of the satisfaction of patients admitted to the odontology service in Dakar, CAIRN.INFO 2010; 3(41): 225-230 p.

Chebab S, Gharbi A. Consumer Regret: Moderators,

Mediators and Consequences. 2009, 14p

Swan J. Deepening the understanding of hospital patient

satisfaction: fulfilment and equity effects. Journal of Health Care Marketing. (1985), 5(31): 7-18p..


Full Text: PDF

Article Metrics

Abstract View : 1368 times
PDF Download : 35 times

Refbacks

  • There are currently no refbacks.